Effective Date: 21 July 2026

1. Introduction

Welcome to the Emberheart Psychology website.

Emberheart Psychology is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or enquire about our services.

If you become a client of Emberheart Psychology, additional information about the collection and management of your health information will be provided as part of our Client Privacy Policy and informed consent documentation.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).

2. Who We Are

Emberheart Psychology

Manly NSW 2095

Email: admin@emberheartpsychology.com.au

3. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

• Name

• Email address

• Telephone number

• Any information you choose to provide when contacting us

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referring website

This information is generally collected in an aggregated form and helps us understand how visitors use our website and improve its functionality.

4. How We Collect Information

We may collect information when you:

• Complete a website contact form

• Contact us by email or telephone

• Request information about our services

• Book an appointment

• Browse or interact with our website

5. Why We Collect Information

We collect personal information to:

• Respond to enquiries

• Arrange appointments

• Communicate with you

• Improve our website and services

• Maintain the security of our website

• Meet our legal and professional obligations

If you become a client, we will also collect personal and health information as necessary to provide psychological services. Information about this is provided separately through our client privacy documentation.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

7. Website Analytics

We may use website analytics services to help us understand how visitors use our website. These services may collect information such as pages viewed, time spent on the website and general location data. This information is used in an aggregated form and does not generally identify individual users.

8. Third-Party Service Providers

We use trusted third-party providers to help operate our practice and website, including:

• Zanda (formerly Power Diary) for appointment scheduling and practice management

• Stripe for secure payment processing

• Microsoft 365 and Outlook for email and document management

These providers may process personal information on our behalf. We take reasonable steps to ensure they maintain appropriate privacy and security standards.

9. Contact Forms

If you submit information through our website contact form, we will use your information only to respond to your enquiry or assist you with booking an appointment.

Please do not include detailed clinical or urgent information in the contact form. It is not intended for emergency communication.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored using secure electronic systems, including cloud-based services operated by our trusted providers.

11. Disclosure of Information

We do not sell or rent personal information.

We may disclose personal information where:

• you have given your consent;

• it is required or authorised by law;

• it is necessary to protect the safety of an individual or the public; or

• it is required to provide services you have requested (for example, through our practice management or payment providers).

12. Overseas Disclosure

Some of our technology providers may store or process information using secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law.

13. Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected by contacting us using the details below.

14. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on this website.

16. Contact Us

Emberheart Psychology

Manly NSW 2095

Email: admin@emberheartpsychology.com.au